I’m back!

July 2, 2009 by trainergirl1

Sorry for the long absence.  I was on vacation the first part of June and it was catch-up time when I got back.  

So, what’s been happening here at Heights?  A lot. 

The migration from Office 2003 to Office 2007 went smoothly for our customers and our staff.  Due to budget cuts we were unable to offer the staff only training as we had planned.  Instead we encouraged staff to attend our public computer classes (which I did and now I’m the queen of Publisher and Word!), FREE online classes from Learning Express Library and WebJunction Ohio, and posted training handouts on our intranet and staff wiki.  

We welcomed two graduate students from Kent State into our Library Experience Program this spring.  Beth (Children’s Services) and Amanda (Adult Services) will finish up their 100 hour practicums next week.  It’s been great having them here this summer and we will miss them.  We have another Kent grad student starting this month in our Children’s Service Department. 

System Orientation continues…our two new Young Adult Associates, Maggie and Margaret, started at the end May and have already completed two sections of our three part orientation. 

CASSIE is coming!  Our Network Administrator and I are busy planning staff training for using CASSIE (print management software for public computers).  Most of the training will be hands-on, but we are coming up with a series of handouts for staff and the public. 

Well…that’s all for now.  More information to come.  ALA Annual is next week!

Getting Ready for Office 2007

March 19, 2009 by trainergirl1

Yes, Heights Library is taking the Office 2007 plunge (our Community Office is upgrading TODAY and the rest of our public computer maybe late spring).  And although it would seem like no big deal…well…that’s certainly not the case.  Our IT department updated my computer with Office/Outlook 2007 last month and I’m still getting use to the new interface.  But, I have to say, I like what I see.  Sure, there are some tools/actions I have trouble locating, but for the most part…well…it’s not horrible or terrible…just different.  I’m very excited to finally have access to Publisher (which I have already played around with) and Access.  Recently I registered for several Office ‘07 classes here at Heights (staff training sessions coming soon) and I added a Basic Access course from WebJuncation Ohio (both FREE…what great library services we have in Ohio!).

This is going to be a big change for a lot of staff and customers, but I’m sure in the end everyone will wonder why we weren’t using Office 2007 earlier.

It’s Survey Time.

March 11, 2009 by trainergirl1

With the plethora of self-service options available to our customers, form self-checkout to sending a fax, occastionally they may need help.  One of the initatives of the Heights Libraries’ Balanced Scorecard is to ensure that all staff members can help any customer use any resource in our buildings.  Please don’t forget to complete our survey, Do you know how to…?, on SurveyMonkey.  By responding to our survey you will help us understand the depth of training each staff member will need in order to accomplish our goal.

NEO-RLS Workshops @ Lee Road Library

March 11, 2009 by trainergirl1

NEO-RLS Workshops @ Lee Road Library

 

In case you haven’t noticed, there are several NEO-RLS workshops coming up this spring at the Lee Road Library. 

 

·         New Book Look

Monday, April 27, 9:30-3:30

 

·         Work…Life…Balance

Tuesday, April 28, 9:30-3:30

 

·         Ten Behaviors of Managers Who Excel (During Tough Times)

Wednesday, May 6, 9:30-4:00

 

·         A Day for Circulation Staff

Wednesday, May 20, 9:30-4:00

 

If you are interested in attending any of these workshops, please submit an e-35 to your supervisor.  Instructions for attending workshops or conferences (how to fill-out an e-35, how to register, etc.) are posted on InformNet.  If you have any questions, please let me (Heather Howiler, a.k.a. traingirl) know.     

WebJunction Ohio Training – Thursday @ Lee Road Library

February 17, 2009 by trainergirl1

WebJunction Ohio is a fun, easy way to learn more about a variety of topics in libraryland. From FREE online computer classes to health and wellness information, this online library community helps you achieve more with less.

Classes are at 8:15 and again at 2:15 in the Community Office at the Lee Road Library.  Hope to see you there!

Save the Date! Ohio Library Chapter Conferences Coming Soon.

February 17, 2009 by trainergirl1

The registration and program information booklet is now available on the OLC website

Northeast Chapter Conference is Wednesday, March 25 at Kent State University.

North Chapter Conference is Thursday, April 16 at the Holiday Inn in Independence.

 

The chapter conferences are a great opportunity for all library staff.  I hope you get a chance to go.

Happy New Year!

January 2, 2009 by trainergirl1

Just a quick reminder…ALA Annual Conference Request forms are due to supervisors by Wednesday, January 14th.

Getting the Most Out of WebJunction Ohio

December 30, 2008 by trainergirl1

This Friday morning, Pat Carterette, Director of Library Continuing Education for Georgia Public Library Service (and former Heights Library Training and Staff Development Coordinator), will demonstrate how to use WebJunction Ohio. If you haven’t checked out WebJunction Ohio (http://oh.webjunction.org) this is a great opportunity to see what it’s all about.

Friday, January 2, 2009
Lee Road Library – Community Office
8:30-10:00

Yesterday’s All Staff Meeting – Continued

December 17, 2008 by trainergirl1

Fabian Award Winners

Cheryl Taylor

This person demonstrates amazing internal customer service. They are always kind, generous with their time, caring, and helpful to anyone who needs it. This person is patient and never minds sharing their expertise, no matter how many times you ask them to repeat it. They are respectful to all staff and never have a negative word to say about anyone. Within her department, she is known as the Great Brain.  She has been described as a true mentor with an incredible knowledge of children’s literature, child development, and the many different ways in which the library functions.  In her own quiet, gentle way, she really cares for her fellow co-worker and can be counted on when times are rough and you need a helping hand.

 

The winner of the Detlaf Fabian award is Cheryl Taylor.

 

Henry Drak

No one has a more positive outlook than this person.  Whenever you encounter them you know it will be positive, friendly and just plain fun. This person reminds us that we are all in the same boat with the same goal (pleasing our customers) but we can have fun and be uplifted, too. When it comes to showing care for fellow staff members, this person exhibits a great willingness to help others in their tasks, help brainstorm, troubleshoot, and lend a helping hand in such a way that other staff know without a doubt that he is always there to be supportive of them and the library. His kindness, concern, and caring attitude appeal to everyone and he has created a wonderful sense of belonging and made the entire system a better, more enjoyable place to work. Long may he reign.

 

The winner of the Other Detlaf Fabian award is Henry Drak

Yesterday’s All Staff Meeting – Annual Awards (Recognition and Rewards Committe)

December 17, 2008 by trainergirl1

Kleiner Award Winners

Pat Gray

The Kleiner award recognizes staff members who advance the work of the library, which is to open doors and to open minds.  Recipients of the Kleiner award are leaders, expanders of the library in ways that, over the course of time, make a significant and lasting difference in the way the library system works, and the way that it is part of and responds to the community.  There is a staff member among us who has made such efforts, has literally opened doors and expanded the space of the library to invite in teens, larger collections, computer users and many more patrons.  Now we have even more space in other areas for young families with children, students and readers.  More people in the library are more minds opened.  To those who would have remained outside the library, she has opened doors and invited them in, teachers of alternative healing and spiritual exploration, community hiking and gardening groups, and groups she has encouraged to become regular meeting room users, who have all in turn brought in more minds.  And what is the result of all these minds opening all over the library?  Chaos?  Far from it.  With a thoughtful, sensitive and sensible approach, our honoree has led her staff in defining behavior and noise levels to a steadily increasing peaceful coexistence.  And even beyond the doors of the library itself, minds are open to what the library has to offer when we participate in Coventry street fairs.  Pat Gray has, over time, sustained active participation in the Coventry community, built new spaces and programs for patrons and nutured the growing population of library users.  Thank you, Pat Gray.

 

Laurie Marotta

For someone who is only one person but does the job of three, this administrative multi-tasker is constantly utilizing her human resource skills to provide us with help when we get ready to hire someone from start to finish, works tirelessly to make sure that all staffing issues related to her department are met & taken care of and provides a gentle understanding when it comes to disseminating the dreaded health insurance premium information.  Laurie Marotta is a gem that constantly shines.

 

Fabian Award Winners (posted later today)

 

December’s Employee of the Month….Alice Iden

Brings a cool levelheadedness to each new problem or task, and she has met each challenge with unflinching good cheer.  She stepped into TWO huge pairs of shoes and responded with grace.  She has kept the ship oncourse, made lemande out of lemons, saved our bacon, learned laughter is the best medicine, that times flies when you are having fun and multiple other clichés.  Although she was still relatively new to her job she stepped up to in as Interim Coorindator for ASD and is doing a fantastic job.

 

The Rewards and Recognition Committee is proud to announce our new ASD Coordinator as December’s Employee of the Month! 

 

 

Gold Stars:

Jenny Greene 

Whether she’s getting staff involved with 23 things, working tirelessly on the Staff Day Committee, ordering music for the entire library system, or doing one mean karaoke impersonation of Diana Ross – Jenny Greene has an inspiring nature, great leadership ability and unbelievable organizational skills.

 

Sam Lapides

Whether it’s putting together an awesome crossword puzzle tournament, coordinating both a digital photography contest as well as our first annual technology expo or working with teens to improve their chances to succeed in life – Sam Lapides is passionate, trustworthy, dedicated and has the ability to inspire those around him to be the best they can be. 

 

Aurora Martinez

Whether it’s her great reference skills, awesome customer service skills, keen listening abilities, energetic nature, flexible attitude, or her constant advocacy for children’s rights in the library – Her induction into Library Leadership and as the new Branch Manager of our University Heights branch Aurora continues to show that Aurora Martinez is a true leader in every sense of the word.

 

Shelley Morris

Whether it’s planning, preparing and delivering a great early bird training session for staff, continuing her excellent beyond the book discussions with our customers, assisting in all departments wherever she is needed or helping out staff with the importance of when to use culture grams – Shelley Morris is a tranquil force and a pleasure to have on staff.

 

John Piche

Whether it’s co-hosting Great Decisions, always stepping up and helping out when we’re short staffed, tracking down elusive information for some of our most demanding customers, or his excellent customer service skills – John Piche has been a constant force in QIS and delivering quality service across the board.

 
Teresa Ciz-Madia

If there is a party to be planned, look for this gold star recipient.  She works hard and tends to details like Mary Mary saw to her silver bells and cockle shells.  Is the party for kids or adults?  No problem, she’s got decorations, flyers, food to suit, and a smile with zest that leaves the soap aisle jealous.  Her party bone is connected to her work bone, though, and she proves with creative displays of books for children, sharing captivating craft programs with kids after school and being available whenever, whereever.  Gold star couldn’t be worn more rightly than on Teresa Ciz-Madia

 

Colin Tomele

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Gold Star Recipient

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What if you needed to show yourself to the world?  How would you do it?  How would you arrange, organize, accessorize, bold, italic, graphics, headers, banners, how could you keep it all straight?  And then what if you did all that, made an amazing website?  What would people say?  Would they even like the colors?  Who knows.  What I do know is that there’s a gold star staff member who shows the face of the library to the world, and we think the world of him.  Funny man, magician and cave dweller, there is an extraordinary flow of jokes, tricks, media, toys, gags, blood (at Halloween), and hard work from this man our web maestro, Colin Tomele

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Kamaria Kabir

Hard work and a job well done are attached to this staff member like her right and left arms, which she uses to find books, gather books, point out books, shelve books, and wave.  Waving is something else attached to this person, because waving is attached to her smile.  And her smile is attached to her when she sees you.  Not only does this person consistently lead those in her department at working hard to finish carts, she helps lost customers with friendly assistance.  She also has become a stalwart accomplice in some of the parties in the Children’s department, like the End of Summer Reading and Fractured Fairy Tale parties.  A gold star for all you do, Kamaria

 

Bill Arbutina

There is a gold star recipient who is a welcomer.  “Welcome in!,” he says, “how are you?.  What can I do?”  He welcomes you with these words, asks you questions about your life and tells you stories about his.  He welcomes you by cleaning, by moving boxes, books, and bags, hanging signs, pictures and lights, solving problems and fixing what needs to be fixed sometimes before we even know it’s broken.  This staff member helps keep this library in tip top shape, both the building and the staff.  The alarm we know he can fix, and perhaps it’s more of a surprise, though maybe it shouldn’t be, that he fixes us up too, with his gentle and caring way of talking with us.  Bill, you are a great great new staff member, and here is a gold star for you.

 

Cara Kless
Who is the staff member who teaches you how to do the thing you thought you’d never do?  Like no way, no how, nuh-uh not me kind of never do.  This person sets people at ease, allows them to relax and think that the strange is much closer and attainable than you might have thought.  The skills of this teacher are not isolated to what she may do to the beat of drums and cling of cymbals, most of her teaching is to the click of a mouse and a clack of the keyboard.  This teacher gold star recipient even teaches those who teach others.  She prepares and organizes documents for all those who teach computer classes, handles customer questions and complaints alike with a gracefull effort.  And she taught you how to move your hips in ways you probably had not thought of before.  Cara, a gold star is awarded for your performance!

 

 

 

Longevity Pin Winners

“RED BADGE OF COURAGE” THE GARNET (5 years) LONGEVITY PIN.

Cathy Hakala-Ausperk

Tarpa Goggins-Smith

Cheryl Taylor

Laurie Marotta

 

 

 

 

 

Turning those folks “GREEN WITH ENVY” (EMERALD longevity pin) are the following people who have crossed the 10 year line.

 Michele Hirschfeld

Anne Butera

Leroy Hamby

 

After 15 years, it is truly BLUE BY YOU” with a SAPPHIRE pin to the following:

 Monica Alexander

Teresa Ciz-Madia

Nancy Zelman 

 

And finally, the CRE`ME de LA CRE`ME” of our staff that has been here for 30 years————the GOLD pins go to the following: 

 Susan Black

Mary Beth Musk